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The Importance of Documenting Contract Changes
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Sales contracts are the foundation of the commercial transactions that you set up with customers. They lay out the terms and conditions under which a sale takes place. In an environment where you’re selling to enterprise customers negotiations, amendments, and modifications are often necessary. Documenting contract changes becomes a very important aspect of contract management.…
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SaaS Contracts at Different Growth Stages
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Software as a service companies go through multiple different stages as the idea of them formulates into a product. With these phases of growth comes differing levels of maturity, organization and risk across the company. SaaS contracts and legal ops are no exception to this. As you develop your SaaS contracts at different growth stages…
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How to Use Contract Management for Customer Satisfaction
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Creating a great customer experience and customer satisfaction. It’s one of the most important things to the success of any business. While product quality, customer support, and pricing are essential elements, another often-overlooked factor. That significantly influences customer satisfaction is Contract Management. Using contract management for customer satisfaction is something that companies with amazing customer…
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Using SaaS Service Level Agreements (SLAs) in Sales Contracts
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SaaS Service Level Agreements (SLA) are the part of your sales contract that defines the level of service the customer can expect from the service provider (more often than not this is related to the level of uptime of your product). It serves as a means of managing expectations and ensuring that both contract parties…
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Contract Sent PodCast – Skills Needed to be a SaaS Sales Leader
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In this episode, we catch up with Brady Voth, a man who has built a career in tech sales. From getting his foot in the door early on to running a global team of salespeople and CSMs. Across the Americas, Europe, and APAC. Brady takes time out to give us some great insights into the…
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What is limitation of liability in a SaaS agreement?
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Brief Context In the ecosystem of Software as a Service (SaaS) contracts. One specific provision stands out as the most important in regards to risk management – the Limitation of Liability clause. While it is crucial to understand its role in a SaaS agreement. It is equally important to recognize its limitations and the difficulties…
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Contract Sent PodCast – Lessons on Scaling From a RevOps Guru
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I’m joined today by Wei Li Lim, a RevOps guru with an ex-Hubspot pedigree who has spent the last year and a half running global RevOps at scale up EdApp. Wei Li and I chat about lessons on scaling including the importance of data and structuring your data to help your sales teams close pipeline…
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Contract Sent PodCast – Termination for Convenience
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Listen in to this weeks podcast episode where we talk about termination for convenience in SaaS contracts. We’ll chat about why it spell’s trouble for your growth and how investors view termination for convenience in SaaS contracts. The drive for customer satisfaction and flexibility is one of the most important things for a growing SaaS…
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Tips for Effective Contract Monitoring and Enforcement
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The success of any business agreement hinges heavily on a companies ability to create operations for effective contract monitoring and enforcement. This process involves keeping track of contract execution (signing), ensuring that all parties meet their obligations, and managing any potential risks or changes as you go along. Whether you’re a small business owner or…
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